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Preview ISBN: 9781780171678 Binding: Paperback Year: 2014 No of Pages: 224 Publisher: BCS, The Chartered Institute for IT Price: Rs. 895.00 Price After 10 % Discount: Rs. 805.00 | A Step-by-step Guide Authors: Brian Hambling, Pauline Van Goethem Description: Every information system requires user acceptance testing before going live. This is by far the most common IT activity undertaken by non-IT staff. This book is a hands-on manual for both testers and non-specialists to plan and carry out effective acceptance tests. It gives the reader a structured, step-by-step approach and identifies ways of making the process as simple and cost-effective as possible. The book also explains the significance of UAT as a bridge between the disciplines of testing, project management and quality management.more.... Contents: INTRODUCTION What this book is about • The role of UAT • The costs and benefits of UAT • The value of UAT – the reasons we need to do it • Stakeholders – who this book is for • How to get the best from this book • Checklists • Case studies THE IMPORTANCE OF UAT What is UAT? • Why test ISs? • Business vulnerability • The UAT process • From UAT to service delivery • UAT and contracts • Stakeholders in UAT • Chapter summary BUSINESS REQUIREMENTS Business requirements • Business intent and user expectations • Acceptance criteria • The requirement types • Prioritising business requirements • The relationship between business requirements and UAT • The relationship between development and UAT • Scope of UAT • Building a test basis for UAT • Chapter summary more..... | |
Preview ISBN: 9781906124939 Binding: Paperback Year: 2014 No of Pages: 238 Publisher: BCS, The Chartered Institute for IT Price: Rs. 895.00 Price After 10 % Discount: Rs. 805.00 | A Guide for ITIL® Foundation Exam Candidates Authors: Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury Description: A really useful guide which introduces and explains IT Service Management to Foundation Examination candidates and to anyone looking to gain an understanding of the ITIL service management framework. This book is unique in that, as well as providing a revision aid to exam candidates, the authors have used their collective experiences to help readers actually understand ITIL, not just memorise it.more.... Contents: Introduction SECTION 1: OVERVIEW • WHAT IS SERVICE MANAGEMENT? Introduction • ‘Best practice’ versus ‘good practice’ • The ITIL framework • The ITIL core • Complementary material • Related material • The ITIL service management model • Key concepts • Test questions for Chapter 1 SECTION 2: THE SERVICE LIFECYCLE • SERVICE STRATEGY Introduction • Governance • Risk • Key processes • IT service provider types • The four Ps of strategy • Service management as a strategic asset • Developing strategy for specific services • Service assets • Value • Automating service management processes • Test questions for Chapter 2 • SERVICE DESIGN • Introduction • Why service design? • The five major aspects of service design • Objectives of service design • The service design package • Test questions for Chapter 3 • SERVICE TRANSITION • Introduction • Purpose and objectives • Process objectives and value • Challenges • Roles • Test questions for Chapter 4 • SERVICE OPERATION • Introduction • Purpose and objectives • The value of service operation • Key activities and functions • Self help • Test questions for Chapter 5 • CONTINUAL SERVICE IMPROVEMENT • Introduction • Purpose and objectives • Key principles • Test questions for Chapter 6 • Test questions for Section 2 more..... | |
Preview ISBN: 9781780171753 Binding: Paperback Year: 2014 No of Pages: 224 Publisher: BCS, The Chartered Institute for IT Price: Rs. 895.00 Price After 10 % Discount: Rs. 805.00 | Authors: David Alexander, Amanda Finch, David Sutton, Andy Taylor(editor) Description: Information is one of the currencies of today’s society. As demand for access to fast, reliable data at work and home becomes increasingly digitised and mobile, new risks emerge which threaten the very information that helps businesses and society to function. Globally there are 1.5 million victims of cybercrime every day with 18 adults affected every second (Norton Cybercrime Report). By focusing on the three main areas of information assurance – confidentiality, integrity and availability – this book gives business and IT managers the skills to identify threats and protect against them. more.... Contents: INFORMATION SECURITY PRINCIPLES • Concepts and definitions • The need for, and benefits of, information security • Pointers for activities in this chapter • INFORMATION RISK • Threats to, and vulnerabilities of, information systems • Risk management • Pointers for activities in this chapter • INFORMATION SECURITY FRAMEWORK • Organisation and responsibilities • Organisational policy standards and procedures • Information security governance • Information security implementation • Security incident management • Legal framework • Security standards and procedures • Pointers for activities in this chapter • PROCEDURAL AND PEOPLE SECURITY CONTROLS • People • User access controls • Training and awareness • Pointers for activities in this chapter • TECHNICAL SECURITY CONTROLS • Protection from malicious software • Networks and communications • External services • Cloud computing • IT infrastructure • Pointers for activities in this chapter • SOFTWARE DEVELOPMENT AND LIFE CYCLE • Testing, audit and review • Systems development and support • Pointers for activities in this chapter • PHYSICAL AND ENVIRONMENTAL SECURITY • Learning outcomes • General controls • Physical security • Technical security • Procedural security • Protection of equipment • Processes to handle intruder alerts • Clear screen and desk policy • Moving property on and off site • Procedures for secure disposal • Security requirements in delivery and loading areas • Pointers for activities in this chapter more..... |
For BSC - 2014 Catalogue click on the following link: BSC Catalogue 2014
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